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- Gold Members have 10% discount in their orders.
FREQUENTLY ASKED QUESTIONS
Here are the answers to some of the common questions we receive
Customer Service
How do I contact Customer Service?
You can fill out the online form on the [Contact Us](/contact_us/new) page and we will reply to you at the earliest convenience. The Customer Contact Centre business hours are X:XX am - X:XX pm Monday to Friday (AEST).
Pricing
Is GST included in the online web price?
All our prices are excluding GST. GST is added to your order if applicable at the time of order placement and is confirmed prior to making payment upon checkout.
Shipping & Delivery
How can I track my order?
Once your order has been dispatched, we will send you an email. You can follow the status of your order using the tracking number provided in this message.
If I only placed one order, why am I receiving multiple parcels?
Purchases are shipped from our sellers, therefore if your order contains items from multiple sellers, they will be shipped to you separately, from different locations.
I’ve received one item, but where’s the rest of my order?
Items are shipped by the seller, so if your order comprises of items from multiple sellers, each item will arrive separately. Please check the delivery information provided for each item for full details. If you still have concerns please [Contact Us](/contact_us/new).
Contacting Sellers
Can I contact the seller, as I have a query about the product?
Please contact our friendly [Customer Contact Centre](/contact_us/new), and they will be happy to contact the seller on your behalf to answer your product queries.
For more information please visit
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